FREE 1 month trial - Join now

Help/FAQ 

System Requirements | Test Settings by viewing our "Sample Video"

1. What are the system requirements for using myexercisestudio.com? 
2. Will myexercisestudio.com work with my wireless network? 
3.  How do I know the videos will work on my computer? 
4.  My screensaver keeps interrupting my videos. How can I disable it? 
5. Can I view the videos full screen? 
6. Can I download a virus when I view the videos? 
7. What do I do if the video will not play? 
8. Should I consult a doctor before using the videos? 
9. How can I get the best out of using myexercisestudio.com videos? 
10. When should I use the Fundamentals video? 
11. What level of workout should I choose? 
12. How do I register to become a member of myexercisestudio.com? 
13. How do I sign in? 
14. What should I do if I forget my username/password?

Q1. What are the system requirements for using myexercisestudio.com?

A. The basic system requirements are that you have a broadband connection and Windows media player 9 or above installed on your system. For a full description of the system requirements please click here.

Q2. Will myexercisestudio.com work with my wireless network?

A. Yes, you can view our videos on most wireless networks. If you have a laptop you can workout to our videos almost anywhere. 

 Q3. How do I know the videos will work on my computer?

A. Click here to try one of our videos on your computer. 

 Q4. My screensaver keeps interrupting my videos. How can I disable it?

A. On most windows systems you can right-click anywhere on the desktop, click on ‘properties’, then click on the ‘screen saver’ tab at the top of the dialogue box. From there you can either disable your screen saver or adjust the settings so it will not disrupt your video. 

Q5. Can I view the videos full screen? 

A. Yes, click on the full screen button next to the video screen. Firefox and Netscape Explorer users may need to right click on the video, select ‘zoom’ then ‘full screen’.

Q6. Can I download a virus when I view the videos? 

A. No, streaming means no downloading and is therefore a much safer way to view your exercise videos.

Q7. What do I do if the video will not play?

A. If the video does not play and you have already carried out all of the instructions on the System Requirements page then contact us and we will endeavour to resolve the situation as quickly as possible. 

Q8. Should I consult a doctor before using the videos?

A. myexercisestudio.com recommends that you consult a doctor or health care professional before using any of our videos.  Discontinue any exercise that causes you pain or discomfort and consult one of the above. (Please refer to our full health disclaimer). 

Q9. How can I get the best out of using myexercisestudio.com videos? 

A. Follow our suggestions in how to prepare for a Pilates class. Work at your own pace taking small steps to achieving your goals. Make sure that you have completed the Fundamentals video and are familiar with the moves in it before going onto a longer workout. Always choose a level of workout that suits your ability and mood, challenging for those days when you have a lot of energy, less difficult when you are stressed and fatigued. Above all make sure that you are working at a level where you can enjoy the workout.

Q10. When should I use the Fundamentals video? 

A. Use the Fundamentals video when you first become a member before you use any of the longer workouts. This will ensure you get the best from the workout. Return to it at any time to check that your technique is correct.

Q11. What level of workout should I choose? 

A. If you are not sure always use the Level 1 videos and slowly work up. Once you are comfortable with a level of difficulty try the next level. Remember you can always use a lower level for those days when you want less of a challenge.

Q12. How do I register to become a member of myexercisestudio.com? 

A. To register with myexercisestudio.com click on the ‘join now’ button on any page and follow the on screen instructions.

Q13. How do I sign in? 

A. When you become a member you create a username (your e-mail address) and a password. Simply enter these details into the boxes at the top of on any page of the website.

Q14. What should I do if I forget my username/password?

A. Your username is your e-mail address. If you have forgotten your password, navigate to the login area and click on the ‘password reminder?’ button and we will e-mail a new password to you.